Ordering information

Contact

Online orders

 

You order products on my website by adding them in the shopping basket and then proceed to checkout where you can review them and change if needed. 

Payments

 

You can choose to process your payment through either secured payment system or PayPal. I accept all major credit/debit cards. 

Shipping

1) UK shipping

Orders are usually dispatched within 2-3 days after receiving the payment (my standard shipping days are Monday, Wednesday and Friday), unless I am on a business trip or holiday. I ship parcels in large letter size and small parcels via Royal Mail 2nd class, bigger orders and all parcels over 2kg are shipped using UPS courier. Postage is calculated based on ordering value. So far the shipping is calculated only within UK and Ireland. If you prefer me to ship it other way please get in touch. 

Cost of shipping depends on the weight of the parcel which were recalculated to order value and are set up as follows:

- up to £6 - £1.5

- £6-£12- £2.00

- £12 - £20 - £3.30

- £20-75 - £4.00

- £75-130 - £8.00

- over £130 - £10.00

2) Europe

I ship within following European countries (France, Germany, Spain, Portugal, Italy, Germany, Switzerland, Austria, Netherlands, Luxembourg, Belgium. Denmark, Norway, Sweden, Finland, Poland, Czech, Slovakia, Hungary, Greece, Slovenia). 

The shipping costs are following.

- up to £15 - £5.00

- £15-35 - £7.00

- £15-£55 - £12.00

- £55-£80 - £14.00

- £80-£100 - £16.00

- over £100 - £25 

Parcels up to 2 kg are shipped by Royal Mail services international standard. Parcels with weight over 2 kg are shipped by courier company or if multiples fabrics and quantities are shipped might be split into 2 parcels.

As the shipping costs abroad varies a lot depending each 100g it is harder to set up an exact postage, therefore, if you pay more then it costs + packaging costs I will refund you any overcharged. On the other hand if the postage will costs more by £3 I will get in touch to discuss shipping options.

Feel free to contact me in advance to discuss exact shipping costs based on your possible order.

Samples

Samples are sent free of charge. If you would like to test any of my fabric to see if it fit to your sewing project, please, send me an email to elzahdesign@gmail.com.

Return policy

If you are not satisfied with your purchase, please, contact me within 7 days from delivery. I accept returns or exchanges which are confirmed and products are shipped in original package, unused and uncut to pieces. Please note that if return or exchange ordered other than standard size cut are subject of agreement and depending on what cut was purchased.

Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through www.elzahfabrics.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including WIX platform I run my website on, or any third party services you access through Etsy. You can reference the WIX Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or creating your personal account to follow history of your orders and easier ordering;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop  such as debit/credit card providers, delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

 

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

 

Data Storage

All your personal data are stored online on the platform used for running my store that is cloud based and might have defined hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

For purposes of EU data protection law, I, Eliska Zahradkova, am the data controller of your personal information. If you have any questions or concerns, you may contact me at elzahdesign@mail.com. Alternately, you may mail me at:

 

Elzah Limited, 3 Fox Covert Close, Ascot, SL5 9PA, United Kingdom.

I opened my small online shop in mid 2017 following my love for fabric and sewing. I focus on offering you only quality, OEKO-TEX certified, fabrics. And I mainly focus on cotton types of fabrics.

If you have any question or proposal on improvement or stocking of fabrics you are looking for, feel free to get in touch.

Business registered address: International House

24, Holborn Viaduct

London EC1A 2BN, UK

Business address

3 Fox Covert Close, Ascot, SL5 9PA, UK 

Registered no. 111 665 65

VAT no. GB 287 7530 58

Business email: elzahdesign@gmial.com

Success! Message received.